Investor | Leloo

Refund Policy

Refunds are issued by Leloo.com when :

  • The order is cancelled by the customer.
  • The customer returns a product and requests for a refund, when the product received is either damaged or not in working condition.

We will process your refund within 2-3 working days, after receipt of the product. Refund will be processed based on the mode of payment of the order as mentioned hereunder.

  • Orders paid by credit/debit card/net banking will be refunded by credit back to the respective credit/debit card/net banking account as provided at the time of placing the order. It takes 7-10 working days for respective banks’ to process the refund and reflect it in your credit/debit card statement or net banking account. Please get in touch with your bank directly in case of any delays post confirmation of cancellation/refund by theimmart.com.
  • For COD mode of payment, we will either provide a refund in Leloo wallet, which can be used to make your next purchase, or send a cheque in favour of the name as in the “billing name” provided at the time of placing the order.
  • For orders placed through Leloo credit, refund would be provided only in the form of a Leloo cash in your wallet on Leloo.com.
  • The refund of courier freight charges, if applicable, will be paid only as Leloo credit, i your wallet, which can be used to make your future purchases on Leloo.com.
  • Refund for orders, which are cancelled after being shipped from our warehouse, will only be made in the form of Leloo cash in your leloo wallet, which can be used for your future purchases on Leloo.com.

For any further information, please contact us on [email protected], and we will be happy to help you out with all your queries.


Cashback Policy

Leloo.com as the best cashback offers in the E-commerce industry, providing you with a very rewarding shopping experience. Only Leloo.com provides you with a chance to get 100% cashback everytime, for all your orders, and it does not matter if its a Rs 99 product, or a Rs 50000 product, you can get 100% cashback credited to your Leloo Wallet, and use it to shop more.

All you have to do is share your referral link generated after purchase, and share it with your friends, anywhere, be it Facebook, E-mail, Twitter or Whatsapp, and when your friends purchase the product using your link, you will get cashback everytime.

A few things to take a note:

  • Maximum cashback which can be availed cannot be more than the amount paid while purchasing it.
  • Cashback will be credited immediately, but can only be used after 48 hours of the product being delivered, on a condition that product is not returned, or the product is not cancelled.
  • If the product is cancelled or returned, cashback would automatically be removed from the account.
  • The cashback percentage will vary according to product, and will be communicated in the product listing information.
  • The cashback credited to your Leloo wallet, cannot be redeemed for actual cash, and can be used only for shopping on Leloo.com.